Refund Policy

Please choose carefully as glass products may not be returnable. Usual 7 day return policy – If your order of products is not fit for purpose simply contact us and we will do our best to exchange the product for goods up to the same value. Additional freight charges may apply and would be your responsibility.

Refund policy. If you have made an error in what you have ordered and  you don’t need the product or if you have changed your mind and no longer require the goods. You may submit a request in writing to sales@ccpoolfencing.com.au if the refund is approved we will refund your payment back to the same account or credit card used to make the purchase within 30 days, however there would be a 20% restocking fee applicable.

In the case of product exchanges or refunds, DIY Clear Choice Pool Fencing reserves the right to refuse an exchange or refund of the goods if anything is not as originally supplied.

If in a rare error on our part you receive the wrong items please let us know within 7 days of receiving the shipment and we will supply the correct item at our expense.

Product warranty – 10 Years excluding Polaris Hinges which have 2 Years manufacturer’s warranty. All products must be maintained in accordance with the manufacturers care and maintenance instructions.

To make any claim please contact us.

DIY Clear Choice Pool Fencing

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